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The player experienced repeated cancellations of withdrawals due to claims that the payment provider had rejected the transactions, which the player disputed. We had attempted to assist by requesting additional information and advising the player on how to submit a clear self-exclusion request to the casino. He had recently deposited and lost €3500, expressing frustration with the lack of player protection. The player from Austria had requested an immediate account closure due to gambling addiction on November 20th, but the account remained active.
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